ControlUp for Apps Blog Posts | SaaS and Web App Monitoring

Top SaaS Monitoring Tools for 2026

Kendal Rodgers — Wed, 11 Feb 2026 16:15:50 +0000

Go beyond uptime. Monitor the digital experience. SaaS runs the modern workplace. But in your digital workspace, the real challenge isn’t just whether an app is “up”… it’s whether it actually works well for the employee and is even being used! In 2026, SaaS application monitoring has shifted from the server room to the “last mile” of work: the browser, the home network, the endpoint, and the third-party apps that power productivity. That’s the real world, and it’s where things silently break. As employees, we’ve all experienced it when a page hangs, Microsoft Teams drops audio, or Zoom spins. Meanwhile, IT dashboards are likely still smiling green. IT leaders are asking different questions about how to monitor SaaS applications now:

How do we see SaaS performance for off-network users… on unmanaged devices… using Shadow SaaS apps we don’t even officially approve?
How do we spot issues before the help desk ticket lands?
How do we prove SaaS investments are driving adoption and actually improving productivity?

This guide walks through the top SaaS monitoring solutions for 2026 and why blending observability, DEX, remediation, and software reclamation is the only way to close the visibility gap. Let’s see what’s happening out there.

SaaS Monitoring is the Backbone of The Digital Workspace

Today’s SaaS monitoring platforms provide comprehensive insights into application performance, user experience, and potential bottlenecks across browsers, networks, devices, and cloud services. They give IT way more than telemetry; they provide a reality check on what employees actually experience. For IT directors and digital workspace managers, these tools are indispensable because they help:

Manage sprawling digital ecosystems
Uncover Shadow IT before it becomes a risk
Validate SaaS adoption to see if tools are truly worth the money
Keep integrations from silently breaking workflows

In short, SaaS app monitoring has evolved. It doesn’t stop at “visibility.” Effective SaaS and web app monitoring in 2026 adds proactive remediation. With AI layered on top, platforms can now:

Identify “Shadow IT” and “Shadow AI”: Discover unapproved SaaS and AI tools that bypass official procurement to sneak into workflows.
Optimize License Spend via Reclamation: Track feature-level engagement to “right-size” budgets by reclaiming unused seats.
Protect UC performance: Monitor the quality of collaboration tools like Microsoft Teams and Zoom in real-time to catch issues before calls implode.

This shift turns monitoring from rear-view analysis into forward-looking prevention.

Why Traditional Monitoring Still Fails SaaS

Most monitoring stops at the data center edge. But modern IT lives far beyond it. Admins now face three unavoidable technical hurdles:

1. The “last-mile” network

Local ISP congestion, home Wi-Fi interference, and bad peering to SaaS CDNs are all invisible to traditional NOCs.

2. Browser-level contention

Heavy JavaScript, misbehaving extensions, and memory churn feel like outages but never appear in backend logs.

3. Shadow SaaS and Shadow AI

Tools that never went through procurement quietly drain resources and increase risk. And when someone reports “Teams keeps freezing,” every traditional monitoring dashboard still shows green, yet productivity is gone. Put simply: the problem isn’t in your NOC (Network Operations Center dashboards) anymore; it’s in the last mile. The best SaaS monitoring gives leaders the data they’ve been missing and the ability to act on it.

Top SaaS Monitoring & Observability Tools for 2026

Each of the tools currently available in the market specializes in addressing a specific facet of the complex challenge of comprehensive SaaS monitoring, such as performance, security, user experience, and so on. To gain a complete picture of their SaaS environment’s health and performance, organizations often need to combine multiple monitoring tools. Here’s our roundup:

Datadog: Great for Back-End Observability

Datadog stands out as a comprehensive monitoring and analytics platform for infrastructure, apps, and DevOps teams. If you’re running containers, Kubernetes, microservices, or complex distributed systems, Datadog gives you deep visibility into metrics, traces, and logs — all in one place. In other words, it’s built for environments where you own the app, and you need to watch every layer of it.

Where it helps admins:

strong, unified observability across infrastructure, apps, and logs
real-time dashboards that make performance issues easier to correlate
excellent integration library (450+), so it plugs into almost anything
great for spotting issues caused by deployments, code changes, or scaling problems

Key strength:

Excellent for back-end SaaS monitoring when your organization controls the application code.

2026 update:

Datadog has leaned harder into AI by adding smarter anomaly detection and noise filtering so microservice-heavy environments don’t drown admins in alerts.

Where it can fall short for monitoring SaaS apps:

Focuses more on servers/services than actual user sessions
Doesn’t show what happens in the browser (especially off-network)
Troubleshooting often still requires devs/SREs to jump in
Not built to explain why Salesforce/Workday/ServiceNow feels slow to users

Bottom line:

Datadog is a powerhouse for complex environments and DevOps teams, and it absolutely has its place in the stack. But if the ticket says: “Salesforce is slow again…” Datadog likely shows everything is healthy because the problem isn’t in the app code. It’s somewhere in the last mile.

SolarWinds: Dependable Network Monitoring Software with Strong Troubleshooting

SolarWinds has long been a staple on the lists of best network monitoring tools, and that reputation still holds. Its Network Performance Monitor (NPM) gives admins solid visibility into routers, switches, firewalls, and WAN paths… basically, everything between the user and the cloud. If you think the problem lives somewhere on the network, SolarWinds can help you prove (or disprove) it fast.

Where it helps admins:

Visual maps and path analysis to trace where traffic slows
Intelligent alerts when network thresholds are exceeded
Good tools for diagnosing latency, packet loss, and failures
Familiar workflows that many IT teams already know

Key strength:

Ideal when you need network-level insight and want to see how traffic moves across your environment.

Limitations to keep in mind:

Doesn’t track performance inside the browser
No real view of SaaS from the employee’s device
Doesn’t account for unmanaged or remote endpoints
Still assumes most issues live on “your” network

Bottom line:

SolarWinds is strong and, in many environments, it’s essential. But when the user is working from home and says, “Everything else works… except this SaaS app,” there’s a good chance SolarWinds won’t show the full story.

Zluri / Zylo: SaaS Management Platforms That Are Good for Spend

Zluri and Zylo live in the SaaS Management Platform (SMP) category. These tools are designed to help IT and finance teams understand what SaaS your organization has, who’s using it, and how much it’s costing — often pulling data from expense systems, procurement records, and usage logs. They excel at answering questions like:

“Why did we suddenly get billed for a new subscription?”
“Who has access to this tool?”
“Are we paying for seats nobody uses?”

If you’re trying to tame SaaS sprawl or optimize vendor spend, SMPs are a smart investment.

Where it helps admins:

Shadow SaaS discovery by combining financial records and usage data
License and renewal tracking to avoid surprise charges
Ownership, contract, and vendor metadata in one place
Usage trends that inform renewals and rightsizing decisions

Key strength:

Ideal for governance, cost control, and compliance around SaaS portfolios.

Where it falls short in performance troubleshooting:

Doesn’t monitor real-time application responsiveness
No user session data; you won’t see slow page loads or errors
Doesn’t track latency, browser behavior, or endpoint performance
Limited value when an employee reports a slow or failed login

Bottom line:

Zluri and Zylo are excellent SaaS inventory and spend tools, especially when shadow subscriptions are out of control or finance teams are pushing back on renewal costs. But they don’t help you diagnose or fix performance issues. If someone walks up and says, “ServiceNow is lagging again,” you still need a tool that sees the session (not just the contract).

New Relic: Powerful APM with Growing Observability Capabilities

New Relic built its name on application performance monitoring (APM), and it’s still one of the strongest tools in that category. It gives deep insight into application code, database queries, transactions, and backend dependencies. In 2026, New Relic expanded further into “full-stack observability,” giving teams broader visibility into infrastructure alongside application data.

Where it helps admins (and DevOps especially):

Detailed tracing to find slow transactions and failing components
Real-time dashboards that are great during incidents
AI-powered anomaly detection to surface unusual behavior
Strong tooling for environments that deploy code frequently

Key strength:

Outstanding for custom application monitoring when performance issues originate in the codebase.

Limitations for SaaS-heavy environments:

Still primarily designed for developers, not IT service teams
Not focused on browser-level or endpoint-level visibility
Doesn’t explain performance issues inside third-party SaaS tools
Limited value when apps are fully vendor-managed

Bottom line:

If you run apps you build and maintain, New Relic is incredibly valuable. But if your world looks more like Microsoft 365, Salesforce, ServiceNow, Zoom/Teams, and HR/Finance SaaS tools… New Relic won’t tell you why users are suffering, because the issue usually isn’t in the app code at all.

ControlUp: Observability & Remediation For The Hybrid Workplace

While many know ControlUp for its roots in VDI, it has evolved into a full digital employee experience (DEX) platform spanning SaaS, browsers, endpoints, and virtual environments. Think of it as a comprehensive observability and remediation layer for the entire digital workplace, designed for admins who need to fix problems and not just observe them. ControlUp ONE is the all-in-one DEX platform that makes it all happen, while ControlUp for Apps provides SaaS performance monitoring directly from the user’s perspective. It does so in real time, wherever work happens.

Where it stands out:

Holistic SaaS visibility: Monitor any web app, whether it runs inside VDI or on a local device (macOS, Windows, Linux). See page load times, errors, and latency from the user’s actual session.
Shadow IT & Adoption Intelligence: Get a single view of third-party SaaS usage, including apps not behind SSO. Spot risky tools and validate which apps people really use.
Active Software Reclamation: Go beyond monitoring to action. Identify unused or underutilized licenses and reclaim them automatically to cut wasted spend.
Root-Cause Isolation Without Guessing: Quickly see if performance issues come from the user’s ISP, a bad browser extension, CPU/RAM contention, or a vendor outage. No more finger-pointing between teams.
UC Performance Tracking: Track real-time quality metrics for Teams and Zoom across remote and hybrid environments. See jitter, packet loss, and call quality trends, especially for remote workers.
Proactive Remediation: Use guided actions to move from alerts to automated fixeswhere possible, reducing repeat tickets and mean time-to-resolution (MTTR).

Key strength:

By pinpointing and quickly fixing issues, ControlUp for Apps helps employees remain focused, so productivity is maintained. Read more about SaaS application monitoring made easy.→ Watch our webinar on-demand to see it in action. →

Limitations to keep in mind:

ControlUp for Apps is purpose-built for application experience insights, with a deliberately scoped role alongside broader ControlUp offerings.
While it provides unmatched depth for core workflows across Chrome and Edge on Windows, expanding its “last mile” visibility to a broader range of browsers (Safari, Firefox) and operating systems (macOS, Linux) is in-the-works.

Bottom line:

Unlike tools that stop at the server, ControlUp extends visibility into the browser and the physical endpoint. See everything, troubleshoot faster and better, remediate easier, and reclaim the budget being wasted on unused SaaS.

Quick Comparison: Which tool solves which problem?

Tool	What It’s Best At	What It *Doesn’t* Really Solve	Ideal User
Datadog	Infrastructure + microservices observability, logs/traces	Off-network user experience, SaaS session visibility	DevOps / SRE / platform teams
SolarWinds	Network paths, latency, and routing issues	Browser performance, unmanaged devices, and hybrid workers	Network admins
Zluri / Zylo	SaaS inventory, renewals, governance, Shadow IT costs	Real-time performance & troubleshooting	IT + finance / procurement
New Relic	Application Performance Monitoring (APM), code-level tracing	Issues inside 3rd-party SaaS tools	Dev & engineering teams
ControlUp	Real user SaaS experience, browser + endpoint visibility, remediation	Deep app code monitoring	IT admins / service desk / digital workspace

Deep Dive: How ControlUp Solves the “SaaS Visibility Gap”

Modern organizations struggle with a visibility gap: they can see their internal servers, but they are blind to the third-party SaaS experience. ControlUp for Apps closes this by using lightweight browser extensions to capture performance and usage metrics directly from the user’s perspective.

Feature	Benefit to IT & Digital Workspace Managers
Real-Time Health Monitoring	Track Page Load Time and Time to First Byte (TTFB) for any SaaS app.
Employee-Centric Dashboards	Visualize user journeys to spot exactly where a session failed or slowed down.
Multi-OS Endpoint Visibility	Get the same level of detail on a physical MacBook in a coffee shop as you do on a VDI instance.
Privacy-First Design	Built for 2026 regulations (GDPR/CCPA), ensuring monitoring is ethical and employee-focused.

Here’s the real pain admins feel: “We can see our servers, our network, and our VDI… but we have no clue what’s happening inside SaaS apps from the user side.” ControlUp for Apps plugs that hole by capturing telemetry directly from the browser, without requiring the app vendor to cooperate.

What You See	Why It Matters
Page load times & TTFB	Quickly confirm whether the issue is real or a user perception
Error codes by session	Stop guessing which step fails
ISP vs endpoint vs SaaS vendor	No more finger-pointing between teams
Cross-OS visibility	Same detail on Mac, Windows, Linux, and VDI
Privacy-aware design	Monitors performance — not user content

Admins finally get something nobody else gives them → evidence. And evidence makes conversations like this a lot easier:

“No, this isn’t our network. The issue is happening inside the vendor’s region.”

Or:

“Yep, it’s your Chrome extension. Disable it.”

Tickets close faster. Triage gets smarter. Stress levels drop!

Strategic Implementation: How to Choose The Right Tool

Features on a comparison sheet are great, but picking a SaaS monitoring platform is ultimately about solving the right problems, in the right order. Start with these core questions:

Does it actually monitor the last mile and not just the cloud?

If the tool only watches the SaaS provider, you’re blind to the real cause. It should see browser behavior, local network, and endpoint health, not just “vendor status.” Assess the last mile: Does it monitor the user’s browser and local network — or only the cloud provider?

Is it built for productivity or strictly security?

CASB tools stop Shadow IT. DEX tools ensure the apps employees actually use… actually work. Define the goal clearly: Security (CASB) vs Productivity/Experience (DEX), they are not the same job.

Does it help you consolidate instead of fragment?

Tool sprawl slows triage. If you need three consoles to troubleshoot a SaaS complaint, you’re already behind. Consolidate your stack: Prefer platforms that span VDI, physical endpoints, and SaaS visibility in one place.

Can it help fix problems vs just report them?

Monitoring that stops at “we see an issue” and “something’s broken” just dumps tasks on your team. You need to reduce ticket volume without adding more noise and more workload. Prioritize guided remediation and automation: Choose platforms that turn monitoring into value by providing guided fixes, actionable insights, and automations, on top of alerts and pretty dashboards.

Evaluation Steps: A Practical (and Technical) Playbook

Rolling out SaaS monitoring isn’t a “turn it on and walk away” project. To get real value, your plan must link visibility to outcomes. This is crucial for remote workers, unmanaged devices, and SaaS platforms that you do not control.

Assess Current Infrastructure

Start by mapping where visibility stops today. Look at the network path (including VPN routing), the endpoint, the browser session, and the SaaS provider. If you can’t tell whether an issue is local, network-based, or vendor-side, that’s your monitoring gap.

Define Monitoring Objectives

Set objectives tied to experience, not just uptime: fewer “it’s slow” tickets, faster MTTR, better Teams/Zoom quality, or discovery of Shadow SaaS. Align these with business goals so success is measurable.

Choose the Right Tools

Match tools to architecture. CASB protects against Shadow IT. APM is ideal when you own the code. A network monitoring tool diagnoses routing. DEX/SaaS experience tools monitor the last mile and the user session. Favor platforms that avoid tool sprawl and support both VDI and physical endpoints.

Train and Empower Teams

Make sure service desk and admin teams know how to interpret real-user telemetry. They should recognize if a problem is related to the endpoint, network, or vendor. They also need to know when they can fix issues immediately instead of escalating them.

Continuously Monitor and Optimize

Review performance trends and ticket patterns regularly. Tune alerts, eliminate duplicate tools, and adjust as SaaS usage changes. Monitoring should evolve alongside the business, not remain static.

Final Takeaway

In 2026, the help desk ticket is your most expensive metric. The biggest SaaS failures happen in the “last mile”… within the browser, home Wi-Fi, or during a Teams call. Traditional infrastructure tools that only monitor the cloud backend are now only half a solution. By failing to account for the user session, they leave IT admins blind to the actual root cause of productivity loss. ControlUp gives you the missing half. By integrating it into your stack, you move from “it’s broken” to “it’s fixed” (and “it’s paid for correctly”). It transforms raw telemetry into faster troubleshooting, indisputable evidence, and proactive software reclamation. As the distinction between IT monitoring and workforce productivity vanishes, organizations that thrive will be those that view SaaS observability as a foundational element of the Digital Employee Experience (DEX). Whether your users are on a persistent VDI instance or a local browser, ControlUp ensures their productivity—and your visibility—remains uninterrupted.

Ready to see how your SaaS applications are actually performing?

Book a Demo

ControlUp for Apps: Improve DEX with SaaS and Web App Visibility

ControlUp Team — Tue, 11 Feb 2025 05:02:56 +0000

SaaS and web applications have become absolutely essential to how businesses operate today. Over the years they have become the backbone of the modern digital workplace and distributed teams rely on these tools to communicate, collaborate, and stay productive. Everything from project management and data storage to CRM is often handled through web-based applications. And at ControlUp we have been helping our customers to keep an eye on the availability and health of SaaS and web apps for almost five years, through our innovative synthetic monitoring capability. Although having an early warning system for when SaaS app availability is impacted is important for proactive IT teams, synthetic monitoring by itself is only part of what is needed to deliver a great employee experience across your digital workplace. To understand the full picture of SaaS application health, and most importantly, empower service desk and IT operations teams to quickly pinpoint the root cause of issues—whether they are end-user specific or part of a broader problem—and swiftly take action to remove friction and minimize productivity impact, real-time SaaS and web application monitoring, or as it is often referred to “real user monitoring”, is needed.

The ControlUp for Apps Overview Dashboard

To help IT teams gain this extra visibility into the digital experience, we are excited to announce a new member of the ControlUp ONE family, ControlUp for Apps. ControlUp for Apps removes friction, minimizes downtime, and keeps employees productive. Available as an add-on to ControlUp for Desktops Advanced, it’s the next step toward effortless IT and an exceptional digital employee experience.

Employee-Centric Troubleshooting

ControlUp for Apps provides service desk engineers with intuitive employee-centric views that helps to quickly pinpoint issues across the end user’s digital workplace no matter the device or application, including SaaS and web applications. This allows them to quickly determine the root-cause of issues caused by SaaS and web applications and gain understanding on how to remove friction so the end-user can get back to being productive, without needing escalation to L3 engineers or application owners.

Employee-Centric Troubleshooting with ControlUp for Apps

Application-Centric Operational Views

ControlUp for Apps provides IT operations teams and application owners with key health information for their monitored SaaS and web applications, both in real-time as well as historically with over-time trending information. Drill-down dashboards provide detailed information about application performance, application errors, usage and location information on an application group, individual application and URL level, helping IT teams to proactively address issues that could impact employee productivity.

Application-Centric IT Operations with ControlUp for Apps

Built for Digital Workplace IT teams

ControlUp for Apps gives IT desktop teams improved visibility into employees’ digital workplace experience by adding real-time SaaS and web application monitoring and issue resolution, on top of the ControlUp ONE platform’s industry-leading physical and virtual device support. The end-to-end digital workplace visibility helps eliminate blinds spots that often lead to inaction or “finger pointing” between technology owners, without the need of complex deployment, configuration or extensive subject matter expertise.

Easy to deploy means quick time to value with ControlUp for Apps

ControlUp for Apps is available today as an add-on module to our ControlUp for Desktops offering. If you want to learn more about ControlUp for Apps, check out this blog post that goes into more details on how it works. I also recommend attending our upcoming webinar “Enhance DEX Visibility into SaaS and Web Applications with ControlUp for Apps” (don’t worry if you can’t make it, if you register, we will send you the on-demand recording afterwards). Or if you want to see ControlUp for Apps in action in your own environment, set up a meeting with our account team to get a demo or a white glove Proof-of-Concept.

SaaS Application Monitoring Made Easy with ControlUp for Apps

Joel Stocker — Tue, 11 Feb 2025 05:00:38 +0000

As you can read in Guy’s blog post, today marks another important milestone with the addition of ControlUp for Apps to our ControlUp ONE DEX platform. With the addition of this new module, those that are tasked with minimizing friction and optimizing productivity for their digital workplace now have another tool in their toolbox, allowing them to better understand and improve the digital experience no matter what type of application is being used, local apps, virtualized apps or, as is the focus for this new capability, SaaS and web applications.

Figure 1 – The ControlUp ONE Platform

And as we have done before with the introduction of other new solutions, we wanted to make sure that we build something that was easy to set up and configure, but most importantly easy to use, no matter the different levels of subject matter expertise inside an IT organization. In this blog post we will go into some of the details on how ControlUp for Apps works, how to set things up, and cover some common use cases where this new technology can deliver immediate value to your teams. This blog post will be rich in videos and screenshots, but relatively light on text (let’s see how that looks at the end of writing this blog). If reading is your preference, please check out our excellent documentation on the topic. Ok. Let’s dive in!

Initial setup and configuration

Agent and extension deployment

No matter if you are If you are already licensed for ControlUp for Apps (e.g. if you are a ControlUp ONE Platform customer) or not, a new icon should be visible in the main menu of your DEX interface. When you select this, you will either be able to start a trial (if unlicensed), or immediately the ControlUp for Apps onboarding wizard will appear on your screen that will get you through the initial steps required to monitor SaaS and web applications.

Figure 2 – The ControlUp for Apps icon

There are just 3 steps in the onboarding wizard:

If you want to deploy the required agent module to your devices (a Windows device with the ControlUp for Desktops agent is a pre-requisite)
If you want to automatically deploy the browser extension
What SaaS apps you want to add to monitor in your environment

If you are not quite ready to push out the required components to all your devices, you can say no for steps 1 and 2 and just add the SaaS apps you use in your environment in step 3. Once you click Finish after step 3, you can go to the ControlUp for Apps settings page and configure your deployment settings more granularly, either using device groups or tags, very similar to the agent version control settings for ControlUp for Desktops.

Figure 3 – ControlUp for Apps deployment settings page

Adding Application Groups to a scoring profile

If you go back to the ControlUp for Apps tab in the interface, you will see…nothing! Just an empty page…

Figure 4 – The ControlUp for Apps overview page before collecting data

The reason for this is that although we added SaaS applications that we want to monitor in the previous step, to actually start collecting data and presenting this in DEX interface, we need to add the application groups from step 3 of the onboarding wizard to a scoring profile. This step will ensure that we can calculate the application scores based on metric thresholds and that any issues (also referred to as “breaches”) with a SaaS application, no matter if it’s in the context of employee-centric troubleshooting or if you are looking at the overall health of a SaaS application, are presented up in the platform correctly. In this video I will show you how to do this.

Now if you go back to the ControlUp for Apps tab in the interface, you will see…probably still nothing! But that’s because we need to give it some time to start collecting enough data. This should start in a few minutes, assuming that you have deployed the agent module and extension to enough devices that are actively in use to generate a relevant data set. This is what it looks like in my environment after running some SaaS apps with a very small number of end-users.

Figure 5 – The ControlUp for Apps overview page with data

Adding your own SaaS and web apps

Although we added the URLs for 30 popular SaaS apps to the onboarding wizard, with more being added in the future, it’s very possible that you have other SaaS or possibly company web applications in your environment for which you want to monitor the digital experience. Adding those is very straight forward, and to do that we have to return to the App Groups tab in the Employee settings. And just like with the step above, we will need to add the new application group to the existing or a new scoring profile.

And that is all there is to do from a setup and configuration point of view. The three videos above were about 9 minutes in total, and that was with adding additional apps and explanations, so the whole setup is possible to do in less than 5 minutes.

How to use the SaaS application experience data

As Guy laid out in his announcement blog, there are two main use cases we are targeting with this initial release of ControlUp for Apps. One is tailored towards service desk and desktop IT teams, that often have to handle end-user reported issues with their digital workplace experience. The other main use case is focused on application owners and IT operations teams (which depending on the size of your IT team, could well be the same teams that manages the digital workplace overall). Let’s have a look at how both of these different audiences would use this new technology.

Employee-centric troubleshooting for service desk teams

Since the introduction of our true employee experience scores and employee dashboards last year, many of our customers have adopted a more employee-centric approach and are now using these dashboards as part of their daily toolset to find and fix issues that employees report when using their digital workplace. And although reception was overwhelmingly positive, one thing that regularly came in feedback sessions with customers was the need for more detail and granularity. The original employee details screen was either lacking certain details or didn’t do the best job at presenting it clearly, so with the introduction of ControlUp for Apps, we are also excited to announce the availability of our revamped employee detail screen.

Figure 6 – Employee detail page – Out with the old, in with the new

But there’s more than meets the eye. This new view allows you to quickly pinpoint issues across the digital workplace and when needed drilldown further to get the details that leads you on the path to resolution of the issue. In the next video I will take you on a tour of the various elements of this dashboard and what they mean.

And this new employee details dashboard is where ControlUp for Apps will reflect any issues that employees might be having when using monitored SaaS applications. Or sometimes point you in a different direction, for example when poor WiFi connectivity is causing application slowness. Through visual correlation, we allow service desk employees to do root cause analysis much quicker than an explanation from the end-user would be.

Employee-centric dashboards for IT operations teams

To conclude this blog post, let’s have a look at the various dashboards that are more relevant for application owners and IT operations teams. No matter if they are tasked with the overall health and performance of the SaaS application stack, or maybe have a narrower interest, maybe a specific app or maybe are interested in usage metrics, for example to reduce SaaS license cost upon next renewal, ControlUp for Apps offers a wealth of data that can help you improve SaaS application performance and cost.

And that’s all you need to know to get started today. The recap what we discussed in this blog post:

Unified Application Monitoring: ControlUp for Apps extends digital experience monitoring to SaaS and web applications, complementing existing support for local and virtualized apps within the ControlUp ONE DEX platform. This provides a single view of all application performance.
Simplified Setup: A streamlined, three-step onboarding wizard enables quick deployment and configuration of the new module.
Enhanced Troubleshooting: Service desk teams benefit from a redesigned employee details screen, facilitating faster root cause analysis of application issues and improving employee-centric troubleshooting.
Comprehensive Dashboards: IT operations teams gain access to dashboards providing insights into SaaS application performance, health, and usage, enabling proactive optimization.
Proactive Optimization: ControlUp for Apps empowers IT teams to proactively optimize the digital experience for all applications, regardless of how they are delivered.

As I indicated in the opening, you can start a trial directly from within the ControlUp ONE platform, but if you prefer to talk to us first or need some assistance with setting things up, we are happy to jump on a call and see how we can help. I would also like to invite you to our upcoming webinar when we will go over this new addition to the ControlUp ONE family and will also have a Q&A with some members of the product team that were involved in building this new technology.