ControlUp for Remote Clients Archives - ControlUp Tue, 21 Oct 2025 06:35:41 +0000 en-US hourly 1 https://wordpress.org/?v=6.9 Product Update: Improved Remote Control Features https://www.controlup.com/resources/blog/controlup-remote-control-updates-chromeos/ Tue, 21 Oct 2025 06:35:41 +0000 https://cupstaging.wpengine.com/?post_type=blog_post&p=14033

ControlUp just launched major enhancements to its Remote Control feature. Enjoy greater flexibility with New Tab/Window sessions, a cleaner, more intuitive User Interface, and expanded compatibility with native ChromeOS support. See how these updates simplify troubleshooting across your entire environment.]]>

The latest update to the ControlUp platform introduces several new features designed to streamline remote troubleshooting and enhance the user experience for IT professionals. The updates focus on improving flexibility, efficiency, and cross-platform compatibility. The new Remote Control View in New Tab or Window allows IT teams to multitask seamlessly, navigating between a user’s remote session and other critical metrics within the ControlUp console. Additionally, a redesigned user interface (UI) for the Remote Control feature provides a cleaner, more intuitive experience, placing essential tools and commands within a single, convenient drop-down menu. These improvements, combined with new support for ChromeOS devices, demonstrate our commitment to delivering a comprehensive and unified solution for managing diverse IT environments.

Remote Control View in New Tab or Window

With the new Remote Control View in New Tab or Window, IT support gets greater flexibility and control when troubleshooting remote sessions. Instead of being confined to a single view within the ControlUp console, you can now open a remote session in a separate browser tab or an entirely new window.

The Benefits of a Separate View

This seemingly small change offers significant benefits for IT support teams:
  • Enhanced Multitasking: By opening a remote session in a new window, you can Alt-Tab between the remote desktop and the main ControlUp console. This allows for seamless transitions, whether you need to check monitoring metrics, review device details, or access other parts of the platform while actively assisting a user.
  • Improved Workflow and Efficiency: A separate view enables a more efficient workflow. For example, a technician can have a user’s remote session open in one window while simultaneously viewing a dashboard of performance metrics in the ControlUp console on the same or a different monitor. This makes it easier to diagnose issues in real-time.
  • Greater Control and Compliance: The ability to isolate the remote session view in a new window can also help with compliance and data security. It allows for a more focused and controlled support environment, ensuring that the technician’s attention is solely on the remote session when needed. This can be particularly useful in regulated industries where maintaining a clear separation of tasks is crucial.
This new feature empowers IT professionals to work more effectively, providing them with the tools they need to streamline remote support without compromising on visibility or control. It’s another way ControlUp is helping to streamline IT operations and improve the end-user experience.
A screenshot of the "ControlUp for Desktops" application, similar to the previous image. The main table of devices is visible, with a row for "JJ-11-02.WORKGROUP" selected. A new dialog box, titled "Select User," is centered on the screen and outlined in red.The dialog box contains a dropdown menu labeled "JJ-11-02\\Michelle" and a checkbox for "Ask for user consent," which is checked. Below this, there's a section titled "Open Remote Control view in:", with two radio buttons: "New Tab" and "New Window." "New Tab" is selected. The dialog box also has two buttons at the bottom: "Start Remote Control" and "Cancel." The rest of the application interface, including the device list, is visible behind the dialog box but is slightly dimmed.
Figure One

Remote Control new User Interface

We’ve redesigned the ControlUp Remote Control user interface to be cleaner, faster, and more intuitive. Now, in addition to the ability to open your remote session in a new tab or window, you’ll notice a fresh, streamlined look that puts the most critical tools right at your fingertips. The first thing you’ll see is a sleek blue top bar. This isn’t just a cosmetic change; it’s a functional hub for all the essential actions you need during a remote session. Gone are the cluttered menus and hidden buttons. The new design organizes everything neatly into a convenient drop-down menu, making it easy to find what you need without a second thought. Within this menu, you’ll have one-click access to a range of powerful features, including:
  • Clipboard Management: Quickly access the clipboard and seamlessly paste content to and from the remote machine.
  • Keystroke Commands: Execute critical commands like CTRL + ALT + DEL and Paste Clipboard as Keystrokes with a single click.
  • Elevated Actions: Launch an Elevated CMD (Command Prompt) directly from the menu, allowing you to perform administrative tasks without interruption.
  • File Transfer: Effortlessly transfer files and folders between your machine and the remote device.
  • Quick Actions: Take a screenshot of the remote session or zoom in and out to get a closer look at the screen.
This new UI is designed to minimize distractions and maximize your efficiency. The goal is to streamline remote support, so you can spend less time navigating the interface and more time solving problems.
A **remote desktop interface** displays a **Windows 11 desktop** with a vibrant blue wallpaper featuring the iconic Windows logo. The desktop icons visible are Recycle Bin, Microsoft Edge, and a document icon. In the bottom left corner, there's a search bar labeled "Type here to search," and the taskbar contains various application icons. The top bar shows the URL "controlup.com" and options for "Actions," "File Transfer," and "Zoom," indicating remote control capabilities.
Figure Two, New Remote Control User Interface

Remote Control Support for ChromeOS

ControlUp Remote Control is designed to provide a consistent and powerful remote support experience across your entire device fleet. Whether your users are on a Windows desktop, a Mac laptop, or a Linux workstation, ControlUp offers a seamless, one-click solution to start a remote session. This is made possible by the lightweight ControlUp agent, which is installed directly on the Windows, macOS, and Linux devices. ChromeOS devices, with their unique architecture and security model, do not allow for the installation of third-party software agents in the same way. To address this, ControlUp has developed a specialized solution that integrates directly with the Google Admin Console. To initiate a remote control session to a ChromeOS device, ControlUp leverages the built-in remote access capabilities managed by Google. This means that instead of a direct agent-to-console connection, ControlUp makes a call to launch a remote control session from the Google Admin website. This approach offers two key advantages:
  1. Security and Compliance: It respects the inherent security of the ChromeOS platform, ensuring all remote sessions are conducted through Google’s trusted and managed infrastructure.
  2. Simplified Management: IT teams can continue to use their existing Google Admin Console credentials and policies to manage remote access, ensuring a consistent and secure workflow.
This seamless integration allows you to maintain a high level of control and visibility over your ChromeOS devices, providing a unified management experience across all your endpoints, regardless of their operating system.
This image displays a **ChromeOS remote control session**. The screen is predominantly a deep blue, featuring the **ControlUp logo** prominently in the center. This logo includes the words "control UP" in white text, with the "UP" stylized to show signal bars. Below it, a bright, circular progress bar with a gradient from orange to red encircles the logo, suggesting an active or loading connection. Beneath the ControlUp logo, the **ChromeOS logo** is also visible.At the bottom of the screen is the **ChromeOS taskbar**, which includes the Google Chrome browser icon, Gmail icon, Google Drive icon, and other common ChromeOS application icons. To the right of the application icons, the date **Aug 28** is displayed, along with the time **1:13**. The overall impression is of a modern, clean interface for remote access to a ChromeOS device.
Figure Three, Remote Control for ChromeOS

Ready to see the difference for yourself? Try a self-guided demo and take your IT support to the next level.

    Learn more: ]]> Streamline Citrix Workspace App Troubleshooting https://www.controlup.com/resources/blog/streamline-citrix-workspace-app-troubleshooting/ Tue, 03 Jun 2025 15:37:39 +0000 https://cupstaging.wpengine.com/?post_type=blog_post&p=13413

Citrix’s technology plays a crucial role in modern work environments by providing seamless delivery of remote applications and desktops to local machines, thereby enhancing efficiency for both organizations and individual users. Building upon this core functionality, partners like ControlUp offer specialized VDI monitoring and remediation tools designed to uncover critical, often hidden, performance metrics and […]]]>

Citrix’s technology plays a crucial role in modern work environments by providing seamless delivery of remote applications and desktops to local machines, thereby enhancing efficiency for both organizations and individual users. Building upon this core functionality, partners like ControlUp offer specialized VDI monitoring and remediation tools designed to uncover critical, often hidden, performance metrics and expedite issue resolution.

A prime example of this partnership is ControlUp for Remote Clients (formerly known as RemoteDX), which integrates directly with the Citrix Workspace App. This integration facilitates the streaming of essential endpoint metrics, including CPU usage, Wi-Fi signal strength, network latency, and detailed network topology, directly into the ControlUp platform. These comprehensive insights empower IT professionals to troubleshoot issues faced by remote users with unparalleled speed and precision.

Understanding BYOD Challenges: Why Remote Support is Complex

Many organizations embrace Bring-Your-Own-Device (BYOD) policies, allowing users to access remote applications and desktops from their personal devices. While this offers flexibility, it introduces significant challenges for IT support teams. Key BYOD hurdles include:
  • Uncontrolled User Environments: The remote user’s device and its operating environment are often beyond the organization’s direct control. This lack of oversight can lead to unexpected performance issues.
  • Local Network Performance Issues: Home networks can be a black box. They might be unsecured, suffer from low bandwidth, be oversaturated, or have Wi-Fi connectivity issues, all impacting user experience.
  • Device-Specific Troubleshooting Burdens: When users encounter problems, diagnosing issues on an unfamiliar personal device can be time-consuming and frustrating for IT. Without endpoint visibility, troubleshooting efforts are significantly increased.
The core problem: How can IT gain crucial visibility into these uncontrolled environments and devices to efficiently assist remote users? Organizations have attempted to solve these challenges with simple solutions, like shipping a network cable to users who have work-from-home performance issues and telling them to plug it directly into their router. This may be unfeasible for a variety of reasons, and it would be expensive if the organization took it upon themselves to assist their users by purchasing a cable and shipping it to all of their users. ControlUp has helped hundreds of organizations by providing a simple way to pull some critical performance metrics from the device while the user is connected to their desktop or application with ControlUp for Remote Clients. However, even the simplicity of asking users to install an additional software package is still a hurdle. Users tend to want to do the minimal amount of work required to get their home device to access corporate resources.

How Citrix and ControlUp Address BYOD Challenges 

Citrix has brought a unique solution to this challenge, and ControlUp is proud to be one of the first organizations to adopt it. Citrix has developed a plugin management process for the Citrix Workspace App that gives organizations the ability to automatically deploy plugins that provide additional functionality or improve end-user experience. Software like the Microsoft Teams Optimization plugin, or ControlUp for Remote Clients, can be automatically deployed and set up for users who want to connect to corporate resources. As users want to connect to corporate resources from their own devices, a fair trade is required to ensure they have a good experience and minimize the cost of supporting these setups. By enforcing some standards to connect to the corporate resources, organizations can reduce their IT support costs and improve end-user experience and productivity.

How to Configure Citrix Workspace App to Deploy Plugins Automatically

Citrix has documented the process for an organization to configure Citrix Workspace App using the Global App Configuration service. This solution is available for both Citrix Cloud and on-premises-only deployments of Citrix. With just a little effort, organizations can gain control of how Citrix Workspace App will be deployed and configured when users connect to corporate resources. Here’s how to enable automatic deployment of ControlUp for Remote Clients:
  • Within the Citrix Workspace configuration screen, select App Configuration for your environment
  • Select “Citrix Workspace App” and find the “ControlUp Remote DX plug-in”
A screenshot of the Citrix Workspace configuration page shows "App configuration" selected in the left navigation. The main content area displays settings for "Updates and plug-ins" with a focus on "ControlUp Remote DX plug-in." A checkbox for "Windows" is checked, indicating the plug-in is configured for Windows devices.
The ControlUp Remote DX plug-in policy option
If you enable the policy to distribute the Windows version, you can click “Edit” to see the available options.
A screenshot from the Citrix Workspace configuration page. A pop-up window titled "Manage settings for Windows" overlays the main content. This pop-up allows configuration of the "ControlUp Remote DX plug-in," with options to "Use default settings," select an "Update type" (currently set to "Current Release (CR)"), and choose a "Deployment mode" (either "Install and update" or "Install only"). The "Use default settings" checkbox is checked, and the latest version is 1.0.5.0. Below the pop-up, parts of the main page are visible, showing "App configuration" selected and a search for "remote dx."
Configuration options available in the Workspace App policy
You can choose the Update Type and Deployment mode required for your organization. After clicking “Save Draft,” you can publish your policy. On the end-user side, once they choose to connect to your Citrix environment, they will download the Workspace App configuration.
A full-screen screenshot of the Citrix Workspace application. The upper portion features a minimalist illustration of a person reaching up to interact with several rectangular shapes, possibly representing windows or data, surrounded by radiating lines. The background is light blue. The lower portion of the screen has a white background and displays the text "Welcome to Citrix Workspace" followed by an input field containing the URL "https://citrix.getcontrolup.com". Below the input field is a prominent teal "Continue" button, with a mouse cursor hovering over it.
Citrix Workspace App connecting to an environment
  A prompt may appear letting the user know that an update is available to install the ControlUp Remote DX Plugin.
Citrix Workspace App notifies the user that it is going to install plugins
  After a few seconds, the Citrix Workspace App will notify the user that the plugin was installed.
A toast notification lets you know that ControlUp Remote Clients was installed successfully.
What is installed is a ControlUp Remote DX Plugins Installer service, which will facilitate installing the ControlUp for Remote Clients plugin and keeping it up to date.
A screenshot of the Windows 11 "Settings" app, specifically the "Apps > Installed apps" section. The left sidebar shows "Apps" highlighted. The main panel displays a list of installed applications, with "46 apps found." A search bar is visible, along with filters for "All drives" and sorting by "Name (A to Z)." Visible apps include "2022," "Calculator," "Camera," "Citrix Workspace 2503," and "ControlUp Remote DX Plugins Installer," along with their sizes, publishers, and installation/delivery dates. The interface has a dark theme.
Installed Apps showing the installation of the ControlUp Remote DX Plugins Installer
After a few more seconds, the ControlUp Remote DX—Citrix plugin will install on the machine, giving you some visibility into the device’s local network performance and CPU utilization.
A screenshot of the Windows 11 "Settings" application in dark mode, showing the "Apps > Installed apps" section. The left sidebar highlights "Apps." The main pane displays a list of 47 installed applications. A search bar is present at the top, along with filters for "All drives" and "Sort by: Name (A to Z)." Visible applications include "2022," "Calculator," "Camera," "Citrix Workspace 2503," "Clock," "ControlUp Remote DX - Citrix," and "ControlUp Remote DX Plugins Installer," each with its version, publisher, size, and installation/delivery date.
Installed Apps after the installation of the ControlUp Remote DX – Citrix plugin
 
The information Remote Clients provides for help desk is invaluable
And with that, organizations can now more effectively get an understanding to a users local network performance and some device performance characteristics empowering your help desk to solve problems faster, easier and with the information they need to make proper troubleshooting decisions.

Key Takeaways

Here are the essential points to remember about troubleshooting BYOD and enhancing remote work environments with Citrix and ControlUp:

  • Seamless Remote Access: Citrix technology efficiently delivers remote applications and desktops, enhanced by ControlUp’s advanced VDI monitoring and remediation tools.
  • Enhanced Endpoint Visibility: ControlUp for Remote Clients integrates with Citrix Workspace App to stream critical endpoint metrics (CPU, Wi-Fi, latency, network topology) for precise remote user troubleshooting.
  • Addressing BYOD Complexities: The automatic plugin deployment feature in Citrix Workspace App helps overcome common Bring-Your-Own-Device (BYOD) challenges by providing essential endpoint visibility and simplifying IT support.
  • Simplified Plugin Deployment: Organizations can now automatically deploy crucial plugins, like ControlUp for Remote Clients, directly through Citrix Workspace App configuration, reducing manual installation hurdles for end-users.
  • Improved Troubleshooting and Support: Gaining insight into local network performance and device characteristics empowers IT to make more informed troubleshooting decisions, leading to faster problem resolution and better end-user experience.
Try ControlUp for Remote Clients to gain clearer visibility into endpoint performance and simplify your remote support processes. The plugin deploys automatically through Citrix Workspace App configuration, helping organizations manage support more efficiently. Metrics like CPU usage, Wi-Fi strength, and network latency give your help desk the data they need to diagnose common BYOD issues.  Enhance your Citrix environment with ControlUp today!]]>